Privacy Policy

Journeys into the Heart of Africa

Last Updated: September 2026

At Magisches Africa, we respect your privacy and are committed to protecting the personal information you provide when using our website, making an enquiry, booking a safari, or communicating with us.

This Privacy Policy explains how we collect, use, store, protect, and share personal information.

By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

 

1. About Magisches Africa

Magisches Africa is a safari and travel company offering wildlife safaris, cultural experiences, accommodation arrangements, transportation, domestic travel, and customized journeys across Kenya and other African destinations.

For the purposes of this Privacy Policy, "Magisches Africa," "we," "our," or "us" refers to Magisches Africa.

 

2. Information We Collect

We may collect information that you provide directly to us when you use our website or communicate with us.

Personal Information

Depending on the service you request, this may include:

• Full name
• Email address
• Telephone number
• Country of residence
• Travel dates
• Number of travelers
• Accommodation preferences
• Safari preferences
• Destination preferences
• Special requests
• Dietary requirements
• Mobility or accessibility requirements
• Information provided through enquiry forms
• Information provided during booking

We only request information that is reasonably necessary for providing the requested service or communicating with you.

 

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website usage information

This information helps us understand how visitors use our website and improve its performance, security, and functionality.

 

4. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

• Keep the website functioning properly;
• Remember preferences;
• Improve website performance;
• Understand website usage;
• Improve user experience;
• Support analytics and marketing where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

5. How We Use Your Information

We may use your information to:

• Respond to enquiries;
• Prepare safari quotations;
• Process bookings;
• Arrange accommodation;
• Arrange transportation;
• Arrange domestic flights;
• Provide requested travel services;
• Communicate itinerary information;
• Respond to customer support requests;
• Process payments through appropriate payment providers;
• Improve our services;
• Improve our website;
• Prevent fraud and misuse;
• Maintain website security;
• Meet legal and regulatory requirements.

We will use personal information only for legitimate and relevant purposes.

 

6. Marketing Communications

Where permitted and where appropriate consent has been provided, we may use your contact information to send:

• Safari offers;
• New tour announcements;
• Travel inspiration;
• Special promotions;
• Company news;
• Relevant travel information.

You may unsubscribe from marketing communications at any time.

Every applicable marketing communication should provide a reasonable way to opt out.

 

7. Newsletter and Subscriber Information

If you subscribe to the Magisches Africa newsletter, we may collect information such as your name and email address.

We use this information to send newsletters, travel updates, offers, and other communications you have requested.

You can unsubscribe from our mailing list at any time using the unsubscribe option provided in our emails or by contacting us.

 

8. Sharing Your Information

We may need to share relevant information with trusted service providers in order to arrange your trip.

These may include:

• Hotels and lodges;
• Safari vehicle operators;
• Professional guides;
• Airlines;
• Airport transfer providers;
• Activity providers;
• Restaurants;
• Travel partners;
• Payment service providers;
• Technology and hosting providers;
• Professional advisers;
• Government or regulatory authorities where legally required.

We only share information that is reasonably necessary for the relevant service or legal purpose.

We do not sell your personal information to third parties.

 

9. International Data Transfers

Because travel services may involve international destinations and service providers, your information may sometimes need to be transferred to or accessed from countries outside your country of residence.

Where such transfers are necessary, we will take reasonable steps to ensure that personal information is handled appropriately and protected in accordance with applicable data-protection requirements.

 

10. Payment Information

Where online payments are available, payment information may be processed by third-party payment providers.

Magisches Africa may not directly store complete payment card details on its own systems.

Customers should review the privacy policies and terms of the relevant payment provider before completing a transaction.

 

11. Protection of Personal Information

We take reasonable technical and organizational measures to protect personal information from:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

 

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained for longer where necessary to:

• Complete a booking;
• Provide customer support;
• Meet accounting requirements;
• Meet legal or regulatory obligations;
• Resolve disputes;
• Enforce agreements;
• Maintain appropriate business records.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it where appropriate.

 

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of information where legally applicable;
• Request restriction of certain processing;
• Object to certain uses of your information;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications;
• Ask questions about how your information is being used.

Requests should be submitted using the contact details provided at the end of this Privacy Policy.

 

14. Children's Privacy

Our website and travel services are primarily intended for adults and families making travel arrangements.

We do not knowingly collect personal information from children for marketing purposes.

Where information relating to a child is required for a family booking or travel arrangement, it should be provided by a parent, guardian, or other authorized adult where appropriate.

 

15. Third-Party Websites

Our website may contain links to third-party websites, including:

• Accommodation providers;
• Airlines;
• Tourism organizations;
• Social media platforms;
• Payment providers;
• Activity providers.

Magisches Africa is not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of external websites before providing personal information.

 

16. Social Media

Magisches Africa may maintain profiles on social media platforms.

Interactions with our social media pages may be subject to the privacy policies and terms of those platforms.

Information publicly shared on social media may be visible to other users depending on the platform's settings.

 

17. Photography and Videos

During our safaris and travel experiences, photographs or videos may occasionally be taken for documentation, promotional, or marketing purposes.

Where an identifiable customer is intended to be used in promotional material, we will seek appropriate permission where required.

Customers may contact us if they have concerns about the use of their image.

 

18. Website Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information may help us understand:

• Which pages are visited;
• How visitors navigate the website;
• General traffic patterns;
• Website performance;
• Areas that can be improved.

Where required by applicable law, appropriate consent mechanisms will be used for analytics technologies.

19. Data Breaches

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, affected individuals and relevant authorities will be notified.

 

20. Accuracy of Information

We rely on customers to provide accurate and up-to-date information.

If any information you have provided changes, please contact us so that we can update our records where appropriate.

 

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services;
• Changes in technology;
• Changes in business practices;
• Changes in applicable laws or regulations.

The updated Privacy Policy will be published on this page with a revised Last Updated date.

 

22. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact Magisches Africa.

Magisches Africa

Journeys into the Heart of Africa

Official contact details

 

23. Consent

By using our website and voluntarily providing personal information, you acknowledge that you have read this Privacy Policy.

Where applicable law requires specific consent for a particular use of personal information, we will obtain that consent through an appropriate mechanism.

 

Your Privacy Matters

At Magisches Africa, we believe that responsible travel includes responsible handling of personal information.

We are committed to treating your information with care, transparency, and respect while helping you create unforgettable journeys into the heart of Africa.