Terms & Conditions

Magisches Africa
Journeys into the Heart of Africa

Last Updated: September 2026

Welcome to Magisches Africa. These Terms & Conditions govern the use of our website and the booking of tours, safaris, travel arrangements, accommodation, transportation, and related services.

By making an enquiry, requesting a quotation, or confirming a booking with Magisches Africa, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

 

1. About Magisches Africa

Magisches Africa provides safari and travel experiences in Kenya and other African destinations. Our services may include:

• Safari tours and packages
• Wildlife and nature experiences
• Cultural experiences
• Accommodation arrangements
• Safari transportation
• Airport and hotel transfers
• Domestic flights
• Beach and coastal experiences
• Customized and private tours

Our itineraries are designed to provide memorable, safe, and authentic travel experiences. However, wildlife sightings, weather conditions, road conditions, and other aspects of a safari cannot always be guaranteed.

 

2. Booking and Reservations

A booking request may be submitted through our website, email, telephone, social media channels, or other official communication channels.

A booking becomes confirmed only after Magisches Africa has:

1. Received the required traveler information;
2. Confirmed availability of the requested services; and
3. Received any required deposit or payment.

A quotation or itinerary provided before confirmation does not constitute a guaranteed reservation.

 

3. Deposits and Payments

The deposit and payment requirements will be communicated to the customer at the time of booking.

The customer is responsible for making payments by the agreed deadlines.

Failure to make a required payment on time may result in the cancellation of the booking and the application of applicable cancellation charges.

Any bank charges, payment processing fees, currency conversion charges, or other transaction costs may be payable by the customer where applicable.

 

4. Prices and Quotations

Prices provided by Magisches Africa are based on the information available at the time of quotation.

Prices may be affected by changes in:

• Accommodation rates
• Park or conservation fees
• Government taxes
• Fuel prices
• Transportation costs
• Exchange rates
• Airline or flight charges
• Supplier pricing
• Government regulations

Any significant change affecting a confirmed booking will be communicated to the customer as soon as reasonably possible.

Unless specifically stated otherwise, optional activities and personal expenses are not included in the quoted price.

 

5. What May Be Included

Depending on the selected package, your safari may include:

• Accommodation
• Meals specified in the itinerary
• Safari transportation
• Professional driver-guide services
• Park and conservation fees where stated
• Airport or hotel transfers where stated
• Domestic flights where specifically included
• Activities specifically listed in the itinerary

The exact inclusions and exclusions will be provided in the customer's quotation or confirmed itinerary.

 

6. What May Not Be Included

Unless specifically stated otherwise, customers may be responsible for:

• International flights
• Visas
• Travel insurance
• Personal shopping
• Alcoholic and other personal beverages
• Tips and gratuities
• Personal telephone and internet charges
• Laundry
• Optional activities
• Additional accommodation
• Medical expenses
• Personal travel expenses
• Excess baggage charges
• Any services not specifically included in the confirmed itinerary

Customers should carefully review their quotation before making payment.

 

7. Changes to Your Booking

Customers should notify Magisches Africa as early as possible if they need to change:

• Travel dates
• Number of travelers
• Accommodation
• Destinations
• Activities
• Transportation arrangements

Changes are subject to availability and may result in additional charges.

Where a supplier, hotel, airline, park authority, or other third party applies a change fee, the applicable cost may be passed on to the customer.

 

8. Cancellation by the Customer

Cancellation requests must be submitted to Magisches Africa in writing.

Cancellation charges may apply depending on:

• The date of cancellation;
• The type of booking;
• Accommodation policies;
• Airline policies;
• Park or conservation fees;
• Third-party supplier policies; and
• Any non-refundable services.

The applicable cancellation terms will be communicated during the booking process.

Customers are strongly encouraged to obtain suitable travel insurance that includes cancellation and interruption protection.

 

9. Cancellation or Changes by Magisches Africa

Magisches Africa reserves the right to modify or cancel part of an itinerary where circumstances make this necessary.

Such circumstances may include:

• Severe weather
• Natural disasters
• Road closures
• Wildlife or conservation restrictions
• Government regulations
• Political or security conditions
• Transportation disruptions
• Accommodation availability
• Health or safety concerns
• Events beyond our reasonable control

Where reasonably possible, Magisches Africa will offer an alternative arrangement of comparable value.

 

10. Force Majeure

Magisches Africa shall not be responsible for delays, cancellations, losses, or changes caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, epidemics or pandemics, government restrictions, civil unrest, strikes, transportation disruptions, security incidents, border closures, or other unforeseen events.

We will make reasonable efforts to assist customers affected by such circumstances.

 

11. Wildlife and Safari Experiences

Wild animals are unpredictable and sightings cannot be guaranteed.

The presence, movement, and behavior of wildlife are naturally beyond the control of Magisches Africa.

Customers acknowledge that safari environments are natural environments and may involve risks associated with wildlife, terrain, weather, insects, and other environmental conditions.

Customers must follow the instructions of their safari guide and accommodation staff at all times.

 

12. Health and Fitness

Customers are responsible for ensuring that they are physically and medically fit for their chosen activities.

Some safari activities may involve:

• Long journeys
• Uneven terrain
• Walking
• Early morning departures
• Remote locations
• Changing weather conditions

Customers should inform Magisches Africa in advance of any relevant dietary requirements, allergies, mobility requirements, or other special arrangements needed for the trip.

 

13. Travel Documents and Visas

Customers are responsible for ensuring that they have valid travel documents, including:

• Passport
• Visa where required
• Required permits
• Travel insurance
• Vaccination or health documentation where required

Magisches Africa may provide general travel information but cannot guarantee visa approval or entry into any country.

Travelers should verify current entry requirements with the relevant authorities before departure.

 

14. Travel Insurance

Travel insurance is strongly recommended for all travelers.

We recommend insurance that provides appropriate protection for:

• Medical emergencies
• Evacuation
• Trip cancellation
• Trip interruption
• Lost or delayed baggage
• Personal belongings
• Travel delays

Customers are responsible for selecting insurance appropriate for their individual circumstances.

 

15. Accommodation

Accommodation is subject to availability.

Where the accommodation specified in an itinerary becomes unavailable, Magisches Africa may arrange alternative accommodation of a similar standard where reasonably possible.

Room preferences and special requests are subject to availability and cannot always be guaranteed.

 

16. Transportation

Safari vehicles and other transportation services are subject to availability and operational conditions.

Vehicles may include:

• 4x4 Safari Land Cruisers
• Safari Vans
• Luxury SUVs
• Private transfer vehicles

Travel times provided in itineraries are estimates and may vary because of traffic, road conditions, weather, wildlife, and other circumstances.

 

17. Domestic Flights

Where domestic flights are included, flight schedules, baggage restrictions, aircraft types, and operating arrangements are determined by the relevant airline.

Flight schedules may change due to operational, weather, or other circumstances.

Additional baggage or flight-related charges may apply.

 

18. Customer Responsibilities

Customers agree to:

• Provide accurate booking information;
• Follow applicable laws and regulations;
• Respect local communities and cultures;
• Follow instructions from guides and accommodation staff;
• Respect wildlife and conservation rules;
• Take reasonable care of personal belongings;
• Behave responsibly throughout the trip.

Magisches Africa reserves the right to take reasonable action where a customer's behavior creates a serious risk to themselves, other travelers, staff, wildlife, property, or the local community.

 

19. Personal Belongings

Customers are responsible for their personal belongings throughout their journey.

Magisches Africa is not responsible for loss, theft, or damage to personal belongings except where responsibility is imposed by applicable law.

Customers should avoid carrying unnecessary valuables and should use hotel or accommodation safes where available.

20. Photography and Media

Magisches Africa may occasionally take photographs or videos during tours for promotional purposes.

We will seek appropriate permission before using identifiable customer images for marketing or promotional purposes.

Customers may notify us if they do not wish to appear in promotional material.

 

 

21. Sustainability and Responsible Tourism

Magisches Africa is committed to responsible and sustainable tourism.

We encourage travelers to:

• Respect wildlife;
• Avoid disturbing animals;
• Respect local communities;
• Minimize environmental impact;
• Follow conservation guidelines;
• Support responsible local businesses;
• Avoid littering;
• Respect cultural traditions and customs.

Our goal is to ensure that tourism contributes positively to the destinations and communities we visit.

 

22. Third-Party Services

Some services may be provided by independent third parties, including:

• Hotels and lodges
• Airlines
• Vehicle operators
• Park authorities
• Activity providers
• Restaurants
• Local guides

These services may be subject to the terms and conditions of the respective providers.

Where appropriate, Magisches Africa will assist customers in communicating with third-party suppliers regarding service issues.

 

23. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, photographs, descriptions, prices, availability, wildlife information, and itineraries may change.

Website content should not be considered a guarantee that a particular experience, animal sighting, accommodation, activity, or service will be available.

 

24. Website Use

Users agree not to:

• Use the website for unlawful purposes;
• Attempt to gain unauthorized access to website systems;
• Copy or reproduce website content without permission;
• Introduce malicious software or harmful code;
• Misuse booking or enquiry forms;
• Interfere with the operation of the website.

Magisches Africa reserves the right to restrict access to users who misuse the website.

 

 

25. Intellectual Property

Unless otherwise stated, content appearing on the Magisches Africa website, including:

• Logos
• Brand names
• Text
• Graphics
• Photographs
• Videos
• Designs
• Website layouts

belongs to or is used with permission by Magisches Africa.

Content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

 

26. Privacy

Personal information provided during enquiries and bookings will be handled in accordance with our Privacy Policy.

Information may be used for purposes including:

• Processing bookings;
• Communicating with customers;
• Arranging travel services;
• Providing customer support;
• Sending relevant communications where permitted.

Customers should review our Privacy Policy for additional information about how personal data is handled.

 

27. Complaints

If you experience a problem during your trip, please notify your Magisches Africa representative, guide, or service provider as soon as possible.

Prompt notification gives us the opportunity to investigate the issue and attempt to resolve it during the trip.

Formal complaints should be submitted in writing as soon as reasonably possible after the completion of the trip.

 

28. Limitation of Liability

Magisches Africa will take reasonable care in arranging the services included in your booking.

However, we cannot accept responsibility for circumstances outside our reasonable control or for losses that are not reasonably foreseeable, subject to applicable law.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

 

29. Changes to These Terms

Magisches Africa may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable requirements.

The latest version published on our website will apply to future bookings unless otherwise required by law.

 

30. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of Kenya, unless otherwise required by applicable law.

Any disputes shall be handled through the appropriate legal or dispute-resolution mechanisms applicable to the parties.

 

31. Contact Us

If you have questions about these Terms & Conditions or your booking, please contact Magisches Africa through the contact details provided on our website.

Magisches Africa

Journeys into the Heart of Africa

Your gateway to the wild heart of Africa.

 

Acceptance

By submitting a booking request, confirming a reservation, or purchasing a service from Magisches Africa, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to applicable law.